For all purchases at EISENWERK-forever.com we grant you, in addition to the legal right of withdrawal, a voluntary exchange and return policy of 30 days from receipt of goods.
With this voluntary right of return you can also after the 14-day cancellation period (see Statutory right of withdrawal) solve the purchase contract by returning the jewelry pieces with a copy of the invoice and at own expense within 30 days respectively given timeframe after receipt. Timely dispatch is sufficient to meet deadlines.
You bought your ring in the wrong size? Then you can exchange it within 30 days of receipt in another size, by returning the ring at own expense with a copy of the invoice and an information with the desired ring size. We will, for free, adjust the ring to fit you perfectly and send it back to you with no charge for return postage. Before you send us the ring, we recommend to visit a jeweler and have your ring size determined. You can find more information about ring size here.
53757 Sankt Augustin
However, the voluntary right of return requires
Jewelry with signs of wear or damage are excluded from return.
The voluntary right of return does not apply to the purchase of gift vouchers or jewelry that has been customized to your specifications.
Your statutory right of withdrawal (see below) is not affected by the supplementary voluntary right of return and remains independent of this. Until the expiration of the period for the statutory right of revocation, only the legal conditions listed there apply. The granted voluntary right of return also does not limit your statutory warranty rights, which you will receive unrestricted.
If the customer is a consumer (as per § 13 of the German Commercial Code), he/she shall be entitled to EISENWERK-forever withdraw from this Contract within fourteen (14) days without giving any reason for doing so. The deadline for withdrawal shall be fourteen (14) days from the date on which the customer or a third party appointed by the customer, who is not the carrier, takes possession of the EISENWERK-forever final goods delivered.
In order to exercise the statutory right of withdrawal, the customer must notify us
Goede & Lütz GbR
DE-53757 Sankt Augustin
of his/her decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail or email). The customer may use the withdrawal form template attached for this purpose; however, this is not obligatory.
The withdrawal deadline shall be deemed to be met if the customer sends the communication concerning the exercise of the right of withdrawal before the expiry of the EISENWERK-forever deadline.
Consequences of withdrawal
If the customer withdraws from this Contract, we must reimburse any payments we have received from the EISENWERK-forever customer, including delivery costs (excluding any additional costs incurred if the customer has selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, but no later than fourteen (14) days after the day on which we receive the notice of the EISENWERK-forever customer’s withdrawal from this Contract. We will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed; under no circumstances will the customer be charged a fee for this refund. We may withhold the reimbursement until EISENWERK-forever have received the returned goods or until the customer has provided proof that he/she has returned the goods, whichever is earlier.
The customer must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which he/she notifies EISENWERK-forever us of withdrawal from this Contract. The deadline is deemed to be met if the customer sends the goods before the expiry of the fourteen-day deadline. We shall bear the costs of returning the goods.
The customer shall only be liable for any diminished value of the goods if EISENWERK-forever this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods.
Exclusion or premature termination of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and whose production is subject to an individual selection or provision by the consumer or which are clearly tailored to the personal needs of the consumer.
Returns should be shipped as an insured consignment and be sufficiently stamped. Not prepaid returns will not be accepted. In case of uninsured return, the transport risk is with the sender.